Managed IT · Brisbane, QLD

Managed IT services in Brisbane

Helpdesk, device management, Microsoft 365, tested backups, network and an Essential Eight aligned security baseline for Brisbane businesses, delivered remotely first with on-site visits arranged as needed.
Talk to us What managed IT includes

Brisbane at a glance

  • Delivery: Remote first from Melbourne, on-site visits arranged as needed.
  • Hours: Queensland does not observe daylight saving, so from October to April Brisbane is an hour behind Melbourne. We schedule maintenance windows and meetings in your local time.
  • Also available: ERP implementation, cybersecurity and ESG reporting data.

Brisbane businesses

IT for the way Brisbane businesses work

Brisbane and south-east Queensland have a strong base of construction, trades, logistics and health businesses, along with professional services firms and companies servicing the resources sector. Many run teams that spend more time on job sites, in vehicles or in warehouses than at a desk.

That shapes the IT. Field staff need phones and tablets that are managed and secured, not just handed out. Site offices and warehouses need reliable connectivity back to head office. And the business systems, from job management to accounts, need to work for people who are rarely in the office. Managed IT for a Brisbane business usually spends as much time on mobile devices and remote access as on desktops.

Problems we are usually asked to fix

These come up again and again when we first look at a Brisbane business's IT.
  • Field staff using unmanaged phones for email and job apps
  • Site offices and warehouses with unreliable connectivity
  • Shared logins on job management and accounting systems
  • No clear process when staff start or leave

How support is delivered in Brisbane

We are based in Melbourne and support Brisbane businesses remotely first. Device management, Microsoft 365, patching, backups and firewall management are all handled remotely, which suits businesses with staff spread across sites.

When work needs someone on-site, we arrange a visit as needed and agree how on-site work is handled before we start.

Staff raise requests by email, phone or the support portal. We triage each one by its impact on the business, keep notes and documentation as we go, and review the environment with you regularly. The full model is explained on our managed IT services page.

Working hours

Queensland does not observe daylight saving, so from October to April Brisbane is an hour behind Melbourne. We schedule maintenance windows and meetings in your local time.

Industries we often see

Construction and tradesTransport and logisticsHealthcareProfessional servicesResources services

What managed IT includes

One ongoing service, scoped to your business and confirmed in writing before we start.

Helpdesk

Somewhere for staff to send problems, triaged by business impact.

Devices and patching

Laptops, desktops, phones and servers managed and kept up to date.

Microsoft 365

Accounts, licences, mailboxes, Teams, SharePoint and security settings.

Backup and recovery

Backups monitored, and restores tested so you know they work.

Network and firewall

Firewall, Wi-Fi, switching and remote access maintained.
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Security baseline

MFA, hardening and controls aligned to the Essential Eight.
Read more

Onboarding and offboarding

Staff get access on day one and lose it when they leave.

Planning and vendors

A roadmap, a budget and one point of contact for your IT suppliers.

Our services in Brisbane

Managed IT is one of four services we offer Brisbane businesses. See the Brisbane services overview for all of them.

Managed IT in Brisbane

Helpdesk, device management, Microsoft 365, backup, network and a security baseline, run as one ongoing service for a predictable monthly fee.
Read more

Managed cybersecurity in Brisbane

Essential Eight assessment and uplift, monitoring and alerting, vulnerability management and incident response planning, fully managed or alongside your IT team.
Read more

ERP implementation in Brisbane

Process-led ERP implementation: mapping how the business runs, configuring the system, migrating data from MYOB, Reckon or Xero, integrating and training.
Read more

ESG reporting in Brisbane

Getting the data behind ESG and climate reporting out of your ERP, accounting and operational systems in a form you can rely on.
Read more

If your systems are part of the problem

Plenty of IT tickets are really symptoms of business systems that no longer fit: stock in one place, jobs in a spreadsheet, invoices re-keyed into Xero or MYOB. We also map processes and implement ERP for Brisbane businesses. Start with our ERP guide or ERP implementation in Brisbane.

FAQ

Managed IT in Brisbane: common questions

Do you have an office in Brisbane?

No. SyncBricks is based in Melbourne. We support Brisbane businesses remotely first and arrange on-site visits as needed for work that requires someone at your premises.

How do you handle the time difference with Queensland?

Queensland does not observe daylight saving, so for part of the year Brisbane is an hour behind Melbourne. We schedule maintenance windows, reviews and changes in your local time.

Can you manage phones and tablets for staff in the field?

Yes. Mobile device management is part of managed IT. Company phones and tablets can be enrolled, secured and wiped if lost, and staff using personal phones for work email can be given controlled access.

What happens when something needs to be done on-site in Brisbane?

We arrange an on-site visit as needed. Before we start, we agree how on-site work is handled for your sites, including scheduling and cost, so it is clear in advance.

Related

Looking for managed IT in Brisbane?

Tell us how your IT runs today and what is not working. We will tell you plainly whether we are a good fit.

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