Managed IT · Brisbane, QLD

Managed IT support for Brisbane businesses

Helpdesk, device management, Microsoft 365, backup, network and a security baseline, run as one ongoing service for a predictable monthly fee.
Talk to us About managed IT services

Managed IT services in Brisbane

Brisbane clients often have staff on job sites and in vehicles, so mobile device management and secure remote access are a big part of the service. Support is remote first, maintenance windows are set in Queensland time, and on-site visits are arranged as needed.

Managed IT means one provider looks after the day-to-day running of your IT: your staff have somewhere to send problems, devices are patched and managed, Microsoft 365 is administered properly, backups are checked and restores are tested, and the network and firewall are maintained. We also keep the environment documented and meet with you regularly to plan what comes next, so IT stops being a series of surprises.

We deliver this for Brisbane businesses remotely first from our Melbourne base, with on-site visits arranged as needed. We do not have an office in Brisbane.

What is included and who it suits

We confirm the exact scope in writing before any work starts.

Included

  • Helpdesk for staff, with requests triaged by business impact
  • Device management and patching for laptops, desktops and servers
  • Microsoft 365 administration, licences and security settings
  • Backup and recovery, with restores tested on a schedule
  • Network, firewall and Wi-Fi management
  • Security baseline aligned to the Essential Eight
  • Staff onboarding and offboarding
  • Vendor management, IT planning and budgeting

A good fit for

  • Small and mid-sized businesses without a full IT team
  • Businesses whose IT person is stretched or about to leave
  • Owners who want IT documented and planned rather than fixed ad hoc

Brisbane businesses we often work with

Brisbane and south-east Queensland have a strong base of construction, trades, logistics and health businesses, along with professional services firms and companies servicing the resources sector. Many run teams that spend more time on job sites, in vehicles or in warehouses than at a desk.

For the full picture of IT support here, see managed IT services in Brisbane.

Industries

Construction and tradesTransport and logisticsHealthcareProfessional servicesResources services

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FAQ

Managed IT in Brisbane: common questions

Do you provide managed IT services in Brisbane?

Yes. We deliver this for Brisbane businesses remotely first from our Melbourne base, with on-site visits arranged as needed. We do not have an office in Brisbane.

How does managed IT services work for a Brisbane business?

Brisbane clients often have staff on job sites and in vehicles, so mobile device management and secure remote access are a big part of the service. Support is remote first, maintenance windows are set in Queensland time, and on-site visits are arranged as needed.

What about working hours in Brisbane?

Queensland does not observe daylight saving, so from October to April Brisbane is an hour behind Melbourne. We schedule maintenance windows and meetings in your local time.

What does managed IT include?

Helpdesk for staff, device management and patching, Microsoft 365 administration, tested backups, network and firewall management, an Essential Eight aligned security baseline, onboarding and offboarding, vendor management and regular planning reviews. We confirm the exact scope in writing before we start.

How is managed IT priced?

Usually per user or per device each month, scoped to your environment. Project work, such as a migration or a new site, is quoted separately. See our pricing page and managed IT cost guide for how the cost drivers work.

Related

Talk to us about managed IT services in Brisbane

Tell us where things stand today. We will explain how we would approach it and whether we are the right fit.

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