Managed IT · Melbourne, VIC

Managed IT services in Melbourne

SyncBricks is a Melbourne-based managed IT services provider for small and mid-sized businesses. For a monthly scope we run your helpdesk, devices, Microsoft 365, tested backups, network and an Essential Eight aligned security baseline, with remote support first and on-site visits across metropolitan Melbourne when the work needs them.
Talk to us What managed IT includes

Melbourne at a glance

  • Delivery: Based in Melbourne. Remote first, on-site when needed.
  • Hours: We work on Melbourne time, so business hours are the same as yours.
  • Also available: ERP implementation, cybersecurity and ESG reporting data.

Melbourne businesses

IT for the way Melbourne businesses work

Melbourne has one of the broadest business mixes in the country. Professional services firms in the CBD and inner suburbs sit alongside manufacturers and distributors in the west and south-east, healthcare and allied health practices across the suburbs, and a large number of family-owned businesses that have grown past the point where one person can look after the IT on the side.

That mix shows up in the IT we see. A firm of accountants needs Microsoft 365 locked down and client files protected. A manufacturer in Dandenong or Laverton needs the office network, the factory floor and the ERP to keep running together. A multi-site practice needs consistent devices and a way to onboard staff quickly. Managed IT is the same service in each case, but the priorities are different, and we set them with you.

Problems we are usually asked to fix

These come up again and again when we first look at a Melbourne business's IT.
  • IT looked after by an office manager or a founder on top of their real job
  • Microsoft 365 set up years ago and never reviewed
  • Backups that run but have never been restored
  • Office and warehouse networks added to piece by piece
  • Staff who leave keeping access to email and files

How support is delivered in Melbourne

Melbourne is where SyncBricks is based. Most requests are solved remotely, because that is quickest for your staff, and we come on-site when the work needs it: network and Wi-Fi changes, hardware installs, office moves, onboarding sessions and planning meetings.

We are happy to meet in person before you decide, and regular reviews can be held at your office.

Staff raise requests by email, phone or the support portal. We triage each one by its impact on the business, keep notes and documentation as we go, and review the environment with you regularly. The full model is explained on our managed IT services page.

Working hours

We work on Melbourne time, so business hours are the same as yours.

Industries we often see

Professional servicesManufacturingDistribution and logisticsHealthcare and allied healthConstruction and trades

What managed IT includes

One ongoing service, scoped to your business and confirmed in writing before we start.

Helpdesk

Somewhere for staff to send problems, triaged by business impact.

Devices and patching

Laptops, desktops, phones and servers managed and kept up to date.

Microsoft 365

Accounts, licences, mailboxes, Teams, SharePoint and security settings.

Backup and recovery

Backups monitored, and restores tested so you know they work.

Network and firewall

Firewall, Wi-Fi, switching and remote access maintained.
Read more

Security baseline

MFA, hardening and controls aligned to the Essential Eight.
Read more

Onboarding and offboarding

Staff get access on day one and lose it when they leave.

Planning and vendors

A roadmap, a budget and one point of contact for your IT suppliers.

Our services in Melbourne

Managed IT is one of four services we offer Melbourne businesses. See the Melbourne services overview for all of them.

Managed IT in Melbourne

Helpdesk, device management, Microsoft 365, backup, network and a security baseline, run as one ongoing service for a predictable monthly fee.
Read more

Managed cybersecurity in Melbourne

Essential Eight assessment and uplift, monitoring and alerting, vulnerability management and incident response planning, fully managed or alongside your IT team.
Read more

ERP implementation in Melbourne

Process-led ERP implementation: mapping how the business runs, configuring the system, migrating data from MYOB, Reckon or Xero, integrating and training.
Read more

ESG reporting in Melbourne

Getting the data behind ESG and climate reporting out of your ERP, accounting and operational systems in a form you can rely on.
Read more

If your systems are part of the problem

Plenty of IT tickets are really symptoms of business systems that no longer fit: stock in one place, jobs in a spreadsheet, invoices re-keyed into Xero or MYOB. We also map processes and implement ERP for Melbourne businesses. Start with our ERP guide or ERP implementation in Melbourne.

FAQ

Managed IT in Melbourne: common questions

What does a managed IT services provider in Melbourne do?

A managed service provider (MSP) takes ongoing responsibility for your IT for an agreed monthly scope: a helpdesk for staff, device management and patching, Microsoft 365 administration, backups with tested restores, network and firewall management and regular planning. For Melbourne clients we add on-site visits when the work needs someone in the room.

How much do managed IT services cost in Melbourne?

Managed IT is usually priced per user or per device each month, and the number depends on users, devices, sites, servers, security requirements and support hours. We scope your environment before quoting and keep project work separate. The first conversation is free.

Are you based in Melbourne?

Yes. SyncBricks is based in Melbourne, Victoria. Our Melbourne clients get remote support for day-to-day requests and on-site visits across the metropolitan area when the work needs them.

Do you come on-site in Melbourne?

Yes, when it is needed. Most requests are solved remotely because it is faster, but network changes, hardware installs, office moves, onboarding sessions and reviews are often done on-site. We agree how on-site work is handled as part of your scope.

Which Melbourne businesses do you work with?

Mostly small and mid-sized businesses: professional services firms, manufacturers, distributors, healthcare practices and construction businesses. What they share is that IT has grown beyond what one person can manage on the side.

Can you take over from our current Melbourne IT provider?

Yes. We plan the handover with you, collect the admin access and documentation, and run a short discovery so nothing is lost in the switch. Where the current provider is cooperative, we coordinate with them directly.

Can you help with our ERP as well as IT?

Yes. We also map business processes and implement and integrate ERP systems, so if your IT problems are really system problems, the same team can help with both.

Related

Looking for managed IT in Melbourne?

Tell us how your IT runs today and what is not working. We will tell you plainly whether we are a good fit.

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